The business was utilising traditional RDS technologies in the cloud to provide access to their main CRM and ERP systems to users across 3 business divisions and a number of sites.
Whilst the data was centrilised and it offered users some flexibility to work from any location, the platform proved to be very unstable which created productivity headaches for the power users. The systems hosted on the RDS platform run the business, producing quotes, organising work schedules etc, so it's imperative that these services are available.
There was evidence that the environment had been poorly maintained by the incumbent support provider, with limited attention paid to updates and several security holes which could have left the company exposed to data breaches.
Separately, due to the pandemic, staff were having trouble to work in unfamiliar environments and at times on non-corporate devices. Troubleshooting performance issues was especially challenging, particularly with a workforce with varying levels of IT competency.
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The managed service is response, personal and flexible
Security posture has been improved
Stable & future proof technology for users to access corporate resources from anywhere, using any device.
The Azure environment has been optimised, we scale it down at night and at weekends to save unnecessary spend on cloud costs, whereas the RDS environment was on all the time.
Nerdio monitors user sessions & enables the service desk to troubleshoot issues without extensive interviews of the IT user, leading to faster resolution times
Businesses today need a robust fully managed infrastructure service that flexes to accommodate ever‑changing needs with predictable, controlled costs.
Our managed infrastructure services offer just that.